Frequently asked questions
What does a new website cost?
It depends on what you need: the number of pages, the features, and any systems it has to connect to. Every project is different, so we don't publish flat rates. Tell us about your business and we'll send a fixed quote before any work begins. Request a quote
How long does a website take?
It depends on the scope and how quickly content and feedback come back. We agree the timeline with you before we start and include it in your quote, so you know exactly when to expect your site.
Do we need to meet in person?
No. We work remotely with clients in Kenya, across Africa and beyond. Discovery calls, previews and approvals all happen over WhatsApp, phone or video.
Do you redesign existing websites?
Yes. Share your current site and we'll suggest what to keep, fix or rebuild. We'll need access to your domain, hosting and existing content to move it across.
Do you build web apps as well as websites?
Yes. Beyond websites we build web applications of any kind, including client portals, dashboards, booking systems, e-commerce with card and mobile-money payments, and full SaaS products with AI features. If it runs in a browser, we can build it. See our work
Can you connect to the systems we already use?
Yes. We integrate payments, email, CRMs, accounting tools and other services through their APIs, so your new site or app works with the tools your team already relies on.
Can you take over or extend an existing app?
Yes. We'll review the code, hosting and documentation first, then quote for fixes, new features or a rebuild, whichever makes more sense for you.
What about website content?
You send the text, photos and logo, and we shape them into clear pages. Please send everything within 14 days of your first payment so the timeline holds. If you need help writing content, ask and we'll include it in your quote.
Will the website belong to me?
Yes. Once it's paid in full, you own the design and content, and you get access to the relevant admin accounts and project files agreed in your quote. Third-party items such as fonts or stock photos stay under their own licences.
What are your payment terms?
Starter is paid in full upfront. Business and Custom: 50% deposit, 50% before launch. Your site stays on a private preview link until it's paid in full. Read the full terms
Are there any hidden charges?
No. Your quote lists everything included. Anything outside it, such as extra pages, new features or rush delivery, is quoted separately and only starts once you approve it.
Do you provide hosting and domain names?
Yes. We register your domain in your name, so you always own it, and you pay its yearly renewal. We can host your site on our monthly Care Plan, or hand it over to your own hosting. Either way, you get the access details.
Which payment methods do you accept?
Kenyan clients are invoiced in KES and can pay by M-Pesa, bank transfer or card. Clients elsewhere are invoiced in USD and can pay by card or bank transfer. Card and mobile-money payments go through a secure Paystack link.
How does the process work?
Every project follows the same four steps:
- 1Discovery callWe agree the scope, and send you a fixed quote.
- 2PaymentWork begins as soon as payment is received.
- 3Design & buildYou review working previews and request changes.
- 4LaunchWe launch once you approve the work and any balance is paid.
Do you offer support after launch?
Yes. Every project includes a support period after launch for fixes. After that, an optional monthly Care Plan covers hosting, updates, small edits and backups.
Still have a question?
Message us on WhatsApp, or tell us about your project and we'll reply with a fixed quote.